• High Performance Dedicated Servers

    High-Performance dedicated servers for all Applications

    Reliable High-performance server systems are the foundation of all IT-infrastructure. Our dedicated server and virtual dedicated server are the perfect building blocks offered at very competitive and flexible rates.

    read more

  • High speed reliable and secure hosting

    High speed reliable Network connectivity and secure hosting

    Availability is a key factor to commercial success. Our state of the art data center facilities are connected to the internet through multiple redundant uplinks to tier-one carriers. Backed by UPS and generators our hosting services enable your Applications to be always available to your end users.

    read more

  • No Setup, No terms, No Traps

    We are only happy if you are - No traps, No terms

    Our hosting packages do not lock you into long contracts or commitments. We do not charge setup fees and you can cancel your service any time - but you won't because we're good!

    read more

Home » Support
 
 
Customer Support

The employees of our support team will advise and support you in case of questions on our products and capacities as well as for technical problems. We consider our clients as our business partners and guarantee a personal service due to the continuous and rapid availability of our staff. Our service team consisting of experienced employees has competently been supporting our customers, already for many years.
Telephone Customer support
The support can be contacted by phone under 030 - 254 30 360 weekdays from 8.00 am - 8.00 pm (CET) .

eMail - Ticketsystem
We are taking care of your incoming emails around the clock depending on your service level agreement. In our e-mail ticket system, all customer reports and incidents are recorded, so that all operations are reproduced in full at any time and without loss. As a customer, you will receive a corresponding E mail address for your individual enquiries. If you would like to send us general information or if you have questions on our products and capacities, please use alternatively the contact button above on the right on this web site.

Server Support Blog and FAQ
You will find the latest information about our standard products as well as answers to frequently asked questions in our server support blog. As a customer, you have here the possibility to exchange with other users about tips and tricks. Of course, please feel free to send us any praise and reproaches in this place, but in this case we would like to ask you to kindly contact us by telephone or e-mail first to understand the reason of your criticism and to give us the opportunity to resolve any issues.

 

Zum Server Support Blog